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ATO In-house Facilitation Service

The ATO has an in-house facilitation service to help resolve tax and super disputes.

You can ask for facilitation or the ATO can offer it to you. From there, an independent and impartial ATO facilitator sits down with you, your representative, and the ATO officer to identify issues, develop options, consider alternatives and attempt to reach a solution.

Every facilitator is a professionally trained mediator and will guide the parties through the process and aim to keep communication open and help the parties to find some middle ground.

To find out more information visit https://www.ato.gov.au/inhousefacilitation or email facilitation@ato.gov.au