Clarence City Council – Delivery of Services

Dear Practitioners

As you are aware, COVID-19 is changing the way many organisations are doing business at the present time. Clarence City Council is looking after our staff by ensuring that as much work can be done from home as possible. We request that you scan and email your applications for Rates (132) and Council (337) certificates to rather than posting through the normal postage system. Payments for these certificates can still be processed either by cheque or by credit card, as per your preference (over the telephone is best for the latter)

Note that certificate applications that are received in hard copy may now take longer than our advertised 10 business days to be returned. 

For requests that are received electronically (as per the above) it will be assumed that  you agree to also receive the completed (signed) certificates by email. Please consider providing a general return email address (such as conveyancing@… or admin@…) rather than using person-specific email addresses, to avoid staff absences at your end impacting on the availability of these certificates to others in your organisation.

If you have questions or concerns about this process, please contact Council on 6217 9500 or by email.  Thank you for your cooperation in this matter.