- CPD Points: 1 [E] [PM] [PS] [EW]
- Price: $55.00
- Area: People Skills & Management; Risk Management and Liability; Workplace, Business and Career
- Delivered: March 2026
Digital Content
- Recording
- No slides
To purchase login below
Description
This session is delivered by members of the Legal Profession Board of Tasmania – Regina Weiss, Barrister, Malthouse Chambers, and Marion Hale, TASCAT – for early career lawyers. It covers avoiding and responding to complaints; what happens when a complaint is made and an outline of the complaints process; and a look at the differences in complaints across practice areas. The following and more will be covered in this session:
1. Protecting yourself from client complaints: practical steps to reduce risk, including:
- Making clear and consistent file notes
- Managing client expectations from the start
- Staying within ethical and professional boundaries
2. What happens when a complaint is made: an outline of the complaints process:
- How the LPBT handles complaints
- The stages of investigation
- Support available for practitioners during the process
3. Common issues raised by clients:
- Outline of the differences in complaints across practice areas
- Areas of law with higher complaint rates
- Types of outcomes and resolutions
- CPD Points: 1 [E] [PM] [PS] [EW]
- Price: $55.00
- Area: People Skills & Management; Risk Management and Liability; Workplace, Business and Career
- Delivered: March 2026
Digital Content
- Recording
- No slides
To purchase login below
Description
This session is delivered by members of the Legal Profession Board of Tasmania – Regina Weiss, Barrister, Malthouse Chambers, and Marion Hale, TASCAT – for early career lawyers. It covers avoiding and responding to complaints; what happens when a complaint is made and an outline of the complaints process; and a look at the differences in complaints across practice areas. The following and more will be covered in this session:
1. Protecting yourself from client complaints: practical steps to reduce risk, including:
- Making clear and consistent file notes
- Managing client expectations from the start
- Staying within ethical and professional boundaries
2. What happens when a complaint is made: an outline of the complaints process:
- How the LPBT handles complaints
- The stages of investigation
- Support available for practitioners during the process
3. Common issues raised by clients:
- Outline of the differences in complaints across practice areas
- Areas of law with higher complaint rates
- Types of outcomes and resolutions
Regina Weiss, Barrister, Old Mercury Chambers
About the Presenter:
Regina Weiss, Barrister, recently returned to Hobart to join Derwent & Tamar Chambers after nine years in The Hague and five years in Canberra. She is a graduate of UTAS and commenced her legal career as Associate to the Honourable Chief Justice Alan Blow. She was a Federal Prosecutor with the Commonwealth DPP in Hobart, and then moved to The Hague. From 2007 to 2016, Regina prosecuted war crimes and crimes against humanity as a trial lawyer at the International Criminal Court. In addition to trial advocacy and case preparation at the seat of the court in The Hague, Regina also worked on the ground in situation countries with witnesses and victims, predominantly in east Africa. Regina is on the list of counsel for victims and defence at the ICC and is actively involved with the ICC Bar Association as focal point for Australia, Western Europe and other states and Chair of the Ecocide Working Group.
Marion Hale, TASCAT
About the Presenter:
Marion Hale has worked in improving equity and justice in the community for the last 30 years. Marion’s career has spanned advocacy, crisis support, counselling, community development, policy development, population health and regulation. Marion was the Women’s Health Policy Officer in state government for 10 years and her commitment to gender and health was rewarded in 2012 when Marion was awarded a Churchill Fellowship to visit programs around the world, that support women to become smoke free in pregnancy. Marion was elected to be the President of the International Network of Women Against Tobacco in 2015 and served two terms as President. Marion is in her third term with TASCAT in the mental health stream and last year finished in her third term as a Community Member of Psychology Board of Australia. She is in her second 5- year term as a Lay Member on the Legal Professions Board of Tasmania. Marion sits on The Nursing and Midwifery Board of Australia’s Special Interest Committee on Sexual Boundary and Family Violence Violations and the Dental Board of Australia’s Notification and Compliance Committee.
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About the Presenter:
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About the Presenter: